Shipping & Exchanges
At Jehucal, we are committed to delivering an exceptional shopping experience. Please find below our comprehensive shipping and returns policies, crafted to ensure transparency and convenience.
📦 Shipping Policy
Domestic (UK) Shipping
- Courier Partner: Royal Mail. All orders are insured for their full value.
- Free Standard Shipping: Enjoy complimentary standard shipping on all UK orders over £100.
- Standard Shipping Fee: Orders under £100 will incur a shipping charge of £4.95.
- Processing Time: All orders are processed and dispatched within 1 working day.
- Delivery Time: Once dispatched, Standard UK orders are typically delivered within 2 working days.
International Shipping
- Courier Partner: We utilise Royal Mail for international deliveries.
- Shipping Costs: Shipping fees are calculated at checkout based on destination and order weight.
- Insurance: All international orders are insured against loss and damage during transit.
- Customs & Import Duties: Customers are responsible for any customs or import taxes applicable in their country.
- Tracking: Tracking codes and confirmation emails are provided upon shipment.
🔄 Returns & Exchanges - Please read ALL.
We hope you are delighted with your Jehucal purchase. If not, we offer a straightforward returns process to ensure your satisfaction.
Eligibility for Returns
- Timeframe: You have 14 days from the receipt of your order to initiate a return or exchange.
- Condition: Items must be returned in their original condition, unworn, and with all tags attached.
Return Process
- Access the Returns Portal: Visit our Returns Portal and enter your order number and email address associated with the purchase.
- Select Return Option: Choose whether you wish to return for a refund, exchange for another item, or receive store credit.
- Return Label: Upon completing the return process, a prepaid return label will be emailed to you within 5 working days.
- Prepare Your Return: Print and securely attach the return label to your package, covering any previous labels.
- Ship the Item: Drop off the package at your local post office. You can find your nearest location here.
- Processing: Once we receive your return, please allow up to 14 working days for processing. During peak periods, processing times may be longer.
Refunds
- Method: Refunds will be issued to the original payment method used at the time of purchase.
- Shipping Costs: Original shipping charges are non-refundable.
- Processing Time: Refunds may take up to 10 working days to appear in your account, depending on your payment provider.
Exchanges
- Procedure: To exchange an item, please return the original item first. Once received, we will process your exchange promptly.
- Shipping for Exchanges: For international exchanges, the cost of returning the original item is the customer’s responsibility. However, we will cover the shipping cost for sending the exchanged item.
Store Credit
- Instant Use: Opting for store credit allows you to use the amount immediately on our website, without waiting for a refund.
- Non-Transferable: Store credit is valid only for purchases on our website and cannot be exchanged for cash.
❌ Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale or Discounted Items: Items purchased during sales or with discount codes are eligible only for exchanges or store credit.
- Bespoke or Hand-Finished Items: Items that are custom-made or hand-finished are final sale and cannot be returned.
- Hygiene Products: For health and hygiene reasons, socks and undergarments are non-returnable.
📌 Important Notes
- Address Accuracy: Please ensure that your shipping address is correct. We cannot be held responsible for items lost due to incorrect or incomplete addresses.
- Undelivered Items: If an order is returned to us due to non-acceptance or refusal of delivery, the customer will be responsible for the cost of reshipping the item. If the customer chooses to not have the item re-shipped, they'll be refunded minus the cost of shipping.
- Import Duties: International customers are responsible for any import duties or taxes that may apply upon arrival in their country.
For any further inquiries or assistance, please do not hesitate to contact us at contact@jehucal.com. Our customer service team is here to help and aims to respond within 5 working days.
Thank you for choosing Jehucal.
Note: Please be aware that during UK bank holidays, there will be no deliveries or collections. This may affect the processing and delivery times of your order.
