Ash Knit Sweatpants

SHIPPING & EXCHANGES

At Jehucal, we are committed to delivering not only timeless garments, but a seamless and transparent shopping experience. Please review our Shipping & Returns policy below.

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📦 UK SHIPPING

Courier Partner: Royal Mail (fully insured)

Free Standard Shipping: Complimentary on all UK orders over £100

Standard Shipping Fee: £3.99 on orders under £100

Processing Time: Orders are processed and dispatched within 1 working day

Delivery Time: UK orders typically arrive within 2 working days once dispatched

Captain Protection (Optional):

Captain Protection is an optional add-on at checkout that protects your order against loss or damage in transit. For UK customers, it also waives the standard £5.39 return handling fee should you request a refund.

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🌍 INTERNATIONAL SHIPPING

Courier Partner: Royal Mail International

Shipping Costs: Calculated at checkout based on destination and weight

Insurance: All international orders are insured during transit

Tracking: Tracking details are provided on dispatch

Customs & Duties: Customers are responsible for any import taxes, duties, or local fees. Please check with your local customs office prior to ordering.

Captain Protection: Covers loss or damage in transit. Return fee waivers apply to UK customers only.

 

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🔄 RETURNS & EXCHANGES

We want you to feel confident purchasing from Jehucal. If you need to return an item, the process is simple and clearly outlined below.

Eligibility for Returns

• Return Window: 14 calendar days from delivery
• Condition: Items must be returned unworn, unused, unwashed, and with all original tags attached

Items returned outside these conditions will not be eligible for a refund.

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Return Process

1. Returns Portal: Visit our Returns Portal and enter your order number and email
2. Choose an Option: Refund (if eligible), exchange, or store credit
3. Return Label: A prepaid Royal Mail return label will be issued within 1–2 working days
4. Packaging: Securely attach the label and cover any previous shipping labels
5. Drop Off: Leave your parcel at your local post office

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💳 REFUNDS

• Method: Refunds are issued to the original payment method after inspection to confirm the item meets our return conditions
• Return Handling Fee: £5.39 will be deducted from refunds
• Captain Protection: UK customers who selected Captain Protection will not be charged the £5.39 return handling fee
• Original Shipping Fees: Non-refundable unless the item is faulty or misdescribed, in line with Regulation 34 of the Consumer Contracts Regulations 2013
• Processing Time: Please allow up to 14 working days from delivery of your return for processing. Refunds may take up to 10 working days to appear depending on your payment provider

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🔁 EXCHANGES

• Process: Return your item as outlined above. Once received and approved, your exchange will be dispatched promptly
• International Exchanges: Return shipping is the customer’s responsibility; we will cover the cost of sending the exchanged item

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💼 STORE CREDIT

• Instant Use: Issued once your return is approved
• No Expiry: Credit does not expire
• Non-Cashable: Store credit cannot be converted into cash

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❌ NON-RETURNABLE ITEMS

The following items are not eligible for refunds or returns:

• Sale or Discounted Items: Eligible for exchange or store credit only (clearly stated at checkout)
• Hygiene Products: Socks and undergarments cannot be returned for health and hygiene reasons
• Bespoke or Custom Items: Final sale and non-returnable

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⚠️ DAMAGED, WORN OR INVALID RETURNS

If an item is returned to us in a condition that violates our returns policy — including but not limited to:

• Items worn, washed, altered, or damaged by the customer
• Missing tags or original packaging
• Evidence of use, odour, staining, or intentional damage

The return will be rejected.

In these cases:

• No refund, exchange, or store credit will be issued
• The item can be returned to the customer upon request
• The customer will be responsible for the cost of re-shipping the item back to them

We reserve the right to refuse future returns from customers who repeatedly return items in unacceptable condition.

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📌 IMPORTANT NOTES

• Address Accuracy: Please ensure your shipping address is correct. We cannot be responsible for parcels lost due to incorrect or incomplete details
• Undelivered or Refused Packages:
  • Re-shipment is available once additional shipping costs are paid
  • If cancelled, original shipping fees and any incurred return or handling costs will be deducted from the refund
• International Duties: If a package is returned to us due to unpaid customs duties, original shipping costs and any return or clearance fees incurred will be deducted from the refund

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If you have any questions or need assistance, please contact us at contact@jehucal.com. Our team is always here to help and ensure your experience with Jehucal reflects the standard we stand for.

SHIPPING & EXCHANGES

At Jehucal, we are committed to delivering not only timeless garments, but a seamless and transparent shopping experience. Please review our Shipping & Returns policy below.

---

📦 UK SHIPPING

Courier Partner: Royal Mail (fully insured)

Free Standard Shipping: Complimentary on all UK orders over £100

Standard Shipping Fee: £3.99 on orders under £100

Processing Time: Orders are processed and dispatched within 1 working day

Delivery Time: UK orders typically arrive within 2 working days once dispatched

Captain Protection (Optional):

Captain Protection is an optional add-on at checkout that protects your order against loss or damage in transit. For UK customers, it also waives the standard £5.39 return handling fee should you request a refund.

---

🌍 INTERNATIONAL SHIPPING

Courier Partner: Royal Mail International

Shipping Costs: Calculated at checkout based on destination and weight

Insurance: All international orders are insured during transit

Tracking: Tracking details are provided on dispatch

Customs & Duties: Customers are responsible for any import taxes, duties, or local fees. Please check with your local customs office prior to ordering.

Captain Protection: Covers loss or damage in transit. Return fee waivers apply to UK customers only.

 

---

🔄 RETURNS & EXCHANGES

We want you to feel confident purchasing from Jehucal. If you need to return an item, the process is simple and clearly outlined below.

Eligibility for Returns

• Return Window: 14 calendar days from delivery
• Condition: Items must be returned unworn, unused, unwashed, and with all original tags attached

Items returned outside these conditions will not be eligible for a refund.

---

Return Process

1. Returns Portal: Visit our Returns Portal and enter your order number and email
2. Choose an Option: Refund (if eligible), exchange, or store credit
3. Return Label: A prepaid Royal Mail return label will be issued within 1–2 working days
4. Packaging: Securely attach the label and cover any previous shipping labels
5. Drop Off: Leave your parcel at your local post office

---

💳 REFUNDS

• Method: Refunds are issued to the original payment method after inspection to confirm the item meets our return conditions
• Return Handling Fee: £5.39 will be deducted from refunds
• Captain Protection: UK customers who selected Captain Protection will not be charged the £5.39 return handling fee
• Original Shipping Fees: Non-refundable unless the item is faulty or misdescribed, in line with Regulation 34 of the Consumer Contracts Regulations 2013
• Processing Time: Please allow up to 14 working days from delivery of your return for processing. Refunds may take up to 10 working days to appear depending on your payment provider

---

🔁 EXCHANGES

• Process: Return your item as outlined above. Once received and approved, your exchange will be dispatched promptly
• International Exchanges: Return shipping is the customer’s responsibility; we will cover the cost of sending the exchanged item

---

💼 STORE CREDIT

• Instant Use: Issued once your return is approved
• No Expiry: Credit does not expire
• Non-Cashable: Store credit cannot be converted into cash

---

❌ NON-RETURNABLE ITEMS

The following items are not eligible for refunds or returns:

• Sale or Discounted Items: Eligible for exchange or store credit only (clearly stated at checkout)
• Hygiene Products: Socks and undergarments cannot be returned for health and hygiene reasons
• Bespoke or Custom Items: Final sale and non-returnable

---

⚠️ DAMAGED, WORN OR INVALID RETURNS

If an item is returned to us in a condition that violates our returns policy — including but not limited to:

• Items worn, washed, altered, or damaged by the customer
• Missing tags or original packaging
• Evidence of use, odour, staining, or intentional damage

The return will be rejected.

In these cases:

• No refund, exchange, or store credit will be issued
• The item can be returned to the customer upon request
• The customer will be responsible for the cost of re-shipping the item back to them

We reserve the right to refuse future returns from customers who repeatedly return items in unacceptable condition.

---

📌 IMPORTANT NOTES

• Address Accuracy: Please ensure your shipping address is correct. We cannot be responsible for parcels lost due to incorrect or incomplete details
• Undelivered or Refused Packages:
  • Re-shipment is available once additional shipping costs are paid
  • If cancelled, original shipping fees and any incurred return or handling costs will be deducted from the refund
• International Duties: If a package is returned to us due to unpaid customs duties, original shipping costs and any return or clearance fees incurred will be deducted from the refund

---

If you have any questions or need assistance, please contact us at contact@jehucal.com. Our team is always here to help and ensure your experience with Jehucal reflects the standard we stand for.