If you change your mind, UK law gives you the right to cancel your order under the Consumer Contracts Regulations 2013. This applies no matter how you paid and whether or not a discount code was used.

• Notification window: you have 14 calendar days from the date of delivery to tell us you want to cancel. A clear email to contact@jehucal.com or a message through our returns portal is enough.
• Return window: once you've told us, you have a further 14 calendar days to send the item back to us.
• Condition: items must come back unworn, unwashed and undamaged, with their original tags attached. Trying an item on to check the size and fit, as you would in a shop, is fine. If an item comes back worn, washed, altered, marked or without its tags, we may reduce your refund to reflect its lower value, or refuse the return if it can no longer be sold. See Damaged, worn or invalid returns below.
• What you'll receive: a full refund of the item price and your original standard delivery charge, less the return fee outlined under Refunds below.

Outside this window, we don't accept returns for a cash refund. Sale and discount-code items follow a separate policy at all times. See Non-returnable items below.

• Method: refunds are issued to the original payment method after we've inspected the returned item.
• Return fee: a return fee, covering the cost of your prepaid return label plus £3.50, is deducted from your refund. This applies to all returns, including cancellations made within your statutory 14-day window.
• Captain Protection: UK customers who selected Captain Protection at checkout are not charged this return fee.
• Original shipping fees: if you cancel within your statutory 14-day window, we refund the standard delivery charge you paid in full, in line with Regulation 34 of the Consumer Contracts Regulations 2013. If you chose a premium or expedited delivery option, we refund the cost of our standard delivery service only. Outside the statutory window, original shipping fees are non-refundable unless the item is faulty or misdescribed.
• Processing time: we process your refund within 14 calendar days of receiving your return, or from the day you provide proof of postage if that's earlier. Refunds can take up to 10 working days to appear in your account after that, depending on your payment provider.

How it works: start your exchange in our Returns & Exchanges Portal and send the item back as described in How to return above. Once it's received and approved, your exchange is dispatched promptly.

International exchanges: you cover the cost of sending your item back to us. A one-off exchange fee covers sending your replacement out:

• USA: £29.95, including all duties and import taxes on your replacement
• France, Germany, Netherlands, Ireland, Italy, Austria, Denmark, Sweden, Portugal, Malta, Cyprus, Estonia and Slovakia: £19.95, including all duties and import taxes on your replacement
• All other EU countries: £9.95. Any import charges set by your local customs are payable on delivery
• All other countries: £24.95. Any import charges set by your local customs are payable on delivery

UK, Channel Islands and Isle of Man exchanges have no exchange fee.

• Instant use: issued once your return is approved
• No expiry: credit does not expire
• Non-cashable: store credit cannot be converted into cash

• Sale or discount-code items: within your statutory 14-day cancellation window, you're entitled to a full refund regardless of any discount code used (see Your right to cancel). Outside that window, sale and discount-code items remain eligible for exchange or store credit as a courtesy, though cash refunds aren't available for these items at that point.
• Hygiene products: socks and undergarments cannot be returned once the hygiene seal or packaging has been opened, for health and hygiene reasons. Unopened items in their original sealed packaging can be returned as normal.
• Bespoke or custom items: final sale and non-returnable, as these are made specifically for you.

If an item comes back to us showing signs of wear beyond trying it on to check fit, such as washing, alteration, damage, missing tags, odour, staining or outdoor use, we will either:

• deduct an amount from your refund reflecting the reduced value of the item, or
• reject the return entirely if the item is no longer fit for resale.

If we reject a return, no refund, exchange or store credit will be issued. The item can be returned to you on request, and you'll be responsible for the cost of re-shipping it to you.

We reserve the right to refuse future returns from customers who repeatedly return items in unacceptable condition.

• Address accuracy: please make sure your shipping address is correct. We can't be responsible for parcels lost due to incorrect or incomplete details.
• Undelivered or refused parcels: re-shipment is available once additional shipping costs are paid. If cancelled, original shipping fees and any return or handling costs incurred will be deducted from the refund.