Contact
Need help with your order, sizing or delivery? Our team is here to help.
Email: contact@jehucal.com
Response Time: We aim to respond within 5 working days.
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Have a question, comment, or just want to say hello? Fill out the form and we’ll get back to you as soon as possible.
FAQs
What is your returns policy?
We offer a 14-day returns window from the date your order is delivered.
Items purchased at full price are eligible for a full refund.
Items purchased with a product discount are eligible for exchange or store credit only.
Returned items must be unworn, unused, and in their original condition with all tags attached.
How long does shipping take?
Shipping times vary depending on your location and the service selected at checkout.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Which countries do you deliver to?
Yes, we ship to a range of international destinations.
Available shipping options and rates will be shown at checkout based on your location.
What should I know about duties, taxes, and border charges?
International orders may be subject to customs duties, taxes, or import charges depending on your country.
These charges are not always included at checkout and are the responsibility of the customer unless stated otherwise.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking link.
If you have not received this, please contact us at contact@jehucal.com.
Can I change or cancel my order?
We are unable to guarantee changes or cancellations once an order has been placed.
Please contact us as soon as possible at contact@jehucal.com and we will do our best to help before your order is dispatched.
What if my item arrives damaged or incorrect?
If your order arrives damaged, faulty, or incorrect, please email contact@jehucal.com with your order number and clear photos of the issue.
We will review this and resolve it as quickly as possible.
How do I know what size to order?
Size guidance is available on our product pages where relevant.
If you need further help with sizing, contact us before ordering and we will be happy to advise.
Are sold out items coming back?
Some pieces may return, but not all styles are restocked.
For the best chance of securing a product, we recommend signing up to restock notifications where available.
